Privacy Policy
Biteplat ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.
Information We Collect
We may collect the following information when you interact with our website:
- Name, email address, and phone number (when you place an order or contact us)
- Order details, item preferences, and delivery/pickup information
- Payment card details collected directly by our payment processor — we do not store full card numbers on our servers
- Records of your acceptance of our Terms of Service and Privacy Policy (timestamp and policy version)
- Device, browser, and IP information collected automatically via cookies, analytics, and fraud-prevention tools
How We Use Your Information
We use the information we collect to:
- Process and fulfill your food orders
- Authorize, charge, and refund online card payments through our payment processor
- Detect and prevent fraudulent transactions and chargebacks
- Communicate with you about your orders and respond to inquiries
- Send promotional offers and updates (only with your explicit consent)
- Improve our website, menu, and services
- Comply with legal, tax, and regulatory obligations
Payment Processing
Online card payments on this website are processed by Finix Payments, Inc. ("Finix"), our PCI-DSS compliant payment processor. When you enter your card details, they are tokenized directly by Finix in your browser and transmitted to Finix's secure servers — we never receive or store your full card number, expiration date, or CVV. Finix may also collect fraud-signal data (device fingerprint, IP, behavioral signals) to protect both you and Biteplat from unauthorized use.
Information Sharing
We do not sell or rent your personal information. We may share your data with:
- Finix Payments, Inc., to process card payments, refunds, and chargebacks
- BitePlat (the platform that powers our online ordering), to operate the site, deliver order receipts, and host your acceptance records
- Delivery partners, when applicable, to fulfill delivery orders
- Analytics and fraud-prevention providers to improve and secure our services
- Government or law-enforcement authorities when required by law
Data Retention
We retain order, payment, and consent records for as long as required to fulfill orders, handle refunds and disputes, and comply with tax, accounting, and consumer-protection laws (typically at least 7 years for transaction records).
Data Security
We implement reasonable security measures — including TLS encryption in transit, tokenized payment handling, and access controls — to protect your personal information. However, no method of electronic transmission or storage is 100% secure.
Cookies
Our website uses cookies to enhance your browsing experience, remember preferences, gather analytics, and support fraud prevention during checkout. You may disable cookies in your browser settings, though some site features (including online card payment) may not work without them.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at info@biteplat.com. Note that we cannot delete records we are legally required to retain (such as completed transactions).
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date and version.
Contact Us
If you have questions about this Privacy Policy, please contact us: Email: info@biteplat.com Phone: +1 (940) 555-0123
Last updated: July 28, 2026