Refund Policy
At Cinema Bandi, we want you to be completely satisfied with your order. This Refund and Cancellation Policy outlines how we handle refunds, cancellations, and order issues.
Order Cancellations
• Orders may be cancelled within a few minutes of placement, before preparation begins
- Once food preparation has started, cancellations may not be possible
- Please contact us immediately if you need to cancel an order
Refunds
• If your order is incorrect or missing items, please contact us within 24 hours
- We will offer a replacement, store credit, or refund at our discretion
- Refunds are processed to the original payment method and may take 5–10 business days
Quality Issues
• If you are unsatisfied with the quality of your food, please contact us within 24 hours with details
- We may request a photo of the item for verification
- We will work with you to resolve the issue fairly
Third-Party Delivery Orders
• For orders placed through third-party delivery platforms (UberEats, DoorDash, Grubhub, etc.), please contact the respective platform for refund requests
- We are not responsible for delivery-related issues handled by third-party services
Catering Orders
• Catering cancellations must be made at least 48 hours before the scheduled event
- Cancellations within 48 hours may be subject to a cancellation fee
- Custom or large catering orders may have different cancellation terms discussed at the time of booking
Contact Us
For refund or cancellation requests, please contact us: Email: cinemabandidenton@gmail.com Phone: 9039900069
Last updated: June 13, 2026