Terms of Service
Welcome to Biteplat. By accessing our website and placing orders, you agree to these Terms of Service. Please read them carefully.
Acceptance of Terms
By placing an order on this website, you confirm — via the consent checkbox at checkout — that you have read and agree to these Terms of Service and our Privacy Policy. Your acceptance, the policy version, and the timestamp are recorded with your order. If you do not agree, please do not place an order.
Orders and Payment
• All orders are subject to availability and confirmation by Biteplat
- Prices are listed in the currency shown on our menu and may change without notice
- Online card payments are processed by Finix Payments, Inc. on our behalf; by submitting payment you authorize a charge for the full order total
- In addition to the food subtotal, your order total may include applicable taxes, tip, delivery charges, and a platform service fee — all line items are itemized in the cart summary before you pay
- Payment is required at the time of ordering for online orders
- We reserve the right to refuse or cancel any order
Platform Service Fee
A small platform service fee may be added to each online order to cover the cost of operating our website and online ordering technology (provided by BitePlat). The exact fee is shown as a separate line in your cart total before checkout. This fee is non-refundable except where the entire order is cancelled before preparation begins.
Food Allergens and Dietary Information
• We make every effort to provide accurate dietary and allergen information
- Cross-contamination may occur in our kitchen
- Please inform us of any allergies when placing your order
- Dietary labels (vegetarian, vegan, halal, gluten-free) are provided as guidance and not as guarantees
Online Ordering
• Estimated preparation times are approximate and not guaranteed
- We are not responsible for delays caused by third-party delivery services
- You are responsible for providing accurate delivery/pickup information and a reachable phone number
Refunds, Disputes, and Chargebacks
• Refund requests should first be directed to Biteplat at info@biteplat.com or +1 (940) 555-0123 so we can resolve the issue quickly — most problems are resolved within one business day
- Approved refunds are returned to your original payment method via Finix and may take 5–10 business days to appear on your statement
- If you initiate a chargeback with your card issuer before contacting us, you authorize us and Finix to share order, delivery, and consent records with your bank to respond to the dispute
- Filing a fraudulent chargeback for an order you placed and received may result in your account being blocked from future online ordering
Intellectual Property
All content on this website — including text, images, logos, and design — is the property of Biteplat (or licensed to us) and may not be reproduced without written permission.
Limitation of Liability
Biteplat is not liable for any indirect, incidental, or consequential damages arising from the use of our website or consumption of our food products, to the fullest extent permitted by law.
Governing Law
These terms are governed by the laws of the state/jurisdiction in which Biteplat operates.
Changes to Terms
We may update these Terms of Service at any time. Each version is identified by a date stamp; continued use of our website after a change constitutes acceptance of the updated terms.
Contact Us
For questions about these Terms of Service, please contact us: Email: info@biteplat.com Phone: +1 (940) 555-0123
Last updated: July 28, 2026